Cancellation And Refund Policy

Cancellation and Refund policies

Order Cancellation by Customer

  • If you cancel a pre-booked service before 48 hours, full amount will be refunded. And if you cancel the booking within 24-48 hours 70% of the total amount will be refunded.
  • Cancelling any service when less than 24 hours is left 50% of the total amount will be refunded.
  • Addons of cake and bouquet can't be cancelled on the same day of the booking.
  • Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

NB: All the pricing and transactions will be done in INR.

Cancellation Procedure (Service only)

For cancellation You can directly contact to our sales executive on 8118050816 or Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to support@defylo.com

Mail shall contain following details:-

  • Order ID:
  • Cancellation Reason:
  • Refund Account Details:

Cancellation shall be initiated after formal order cancellation request is received at support@defylo.com Refund shall be made under following conditions:

Candle Light Dinner

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior (24-48hrs) to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Romantic Stay

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Home or Room Decor

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Surprising Experience

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Group Celebration

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Mid Night Surprise

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Budget Friendly Dining

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Party or Event

Any cancellation received within 2 days prior to booking date will not incur any charge of booking value. Any cancellation received within 1 day prior to booking date will incur a charge of 30% of the booking value.

Any cancellation received on same day (with in 24hrs) will incur a charge of 50% of the booking value.

Cake and bouquet can't be cancelled on same day of your booking date.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Gifts

Customized items such as Photo Frames, Paper Bombs, which are designed specifically for you, cannot be returned, unless there is transit damage, a defective product has been sent, or other defects.

In case of perishable items, delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.

In case the delivery of a service, such as a bear hug, is not upto your satisfaction, you can contact us immediately and we will work out a solution to your satisfaction. Your complaint will be resolved on a mutually agreed manner within 10 days.

Any cancellations to the order of the Personalized Products once placed cannot be cancelled after order once processed.

Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to support@defylo.com

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.

Order Cancellations by Defylo

Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product.

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